Don’t Conclude If You Haven’t Read All
I always believe that the customer service that is offered by any company is equal in weight as the products and main services they are offering, if not more. Didn’t we see many cases of customers who continue patronizing a product that is inferior in some aspects to another brand and yet remain loyal to the first brand? Believe me, sometimes they would even fight with you physically or verbally just to defend the brand they are loyal to.
Although I am no fanatic of any product or brand, I tend to value the customer service, particularly, the post-sales service offered by them to me, as an end-user. If you read the internet posts, you will see how many people admire companies like HP, Samsung and even Odesk for having excellent customer service. However, Sprint has the opposite feedback. Well, I’ve been using Paypal for some time now and personally, I haven’t used the Paypal customer service; it has mixed reactions in the net if you search.
It is to be noted, however, that sometimes though, no matter how good the customer service a company offers, customers still find them poor or insensitive because of some reasons. Sometimes, it’s because they hate the product itself, or they misunderstood the merchandise agreement or they are just too demanding, plain and simple. I even read one customer bashing Paypal’s customer service and high Paypal fees, only to offer his own payment system in the end, losing credence to his accusation. The moral of this is to also be critical and objective of the feedback which users are giving companies. We have to consider the voice of the majority before concluding whether a company deserves awards for excellent service or it has to go down the drain and be forgotten forever.
